The miserly amount of this refund suggests that EF is paying host families a mere $13 per day. I draw several conclusions from this: First, EF is not being transparent about the actual cost of room and board with host families (which is arguably the single most important aspect of language learning in a study abroad experience). I have been trying to email and phone the staff member for the last three days to no avail. The staff member apologized for the problem and promised me that a check would be cut as soon as possible, on the next Wednesday, which would have been November 20. I followed up checking my credit card statement 3-4 weeks later, saw I had no refund, and on NovemI contacted another employee, who the first had said was his boss.
After arranging all this I called his assistant instructions and left my credit card information.
I was told this would be refunded to my credit card, and as my ex wife and I had both paid Stefan's tuition, she would need to call to give her consent that the payment go to me alone. He also agreed to refund an additional $56.59. On 9/17/19 after about 10 attempts to contact him since mid June, on 9/17/19 a staff member finally agreed to refund me $1220.31 (the cost of room and board from June through August. After some initial push back, in which it was claimed he had not given sufficient notice. Accordingly we both contacted EF seeking a refund for room and board we had paid for from June 1 to the end of August. The very next day he told the Munich school, and as he would be enrolling in a German University in the fall and would need his own apartment he went and found one and vacated his EF lodging by June 1. While his experience there was good, he was asked to leave his guest family and given only two weeks notice to leave in mid-May of 2019. It's against our policy for Guests and Hosts to exchange direct contact details via our messaging system.My son went to the EF Munich school from June 2018 until August of 2019. Host and Guest email address, phone number and home address will be exchanged in a confirmation email sent to both immediately after a booking is completed. We do not recommend the use of Money gram or Western Union.
Our hosts have been advised that if they wish to request advance payment they must make this explicit in their profile. Please be cautious if a host requests advance payment if its not included on their profile. You then pay your host on arrival or as stated by your host on their profile and agreed by you on booking. Once a host confirms they're available, you can go ahead and pay the 15% booking fee (maximum of 250 $£€ for longer term bookings) using a choice of payment methods: Visa, Mastercard, American Express, Maestro, Laser, JCB & PayPal (not available in certain countries). Once the host confirms they’re available for your dates, you can complete your booking. Contact the host to check their availability and ask them any questions you have about staying with them.
0 kommentar(er)
